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Refund Policy

Returns / Exchanges

At babiesplaytime.com online shopping site we want you to love what you have got from us. If you are not entirely satisfied with your purchase, we are happy to offer you a refund. All returns

  • within 30 calendar days from the time you receive the goods. must be in new, unused, and in original condition, with all tags attached and packaging materials – This doesn’t mean that you can’t try the item on, rather that it cannot be ‘worn’.
  • We reserve the right to refuse a return or exchange for any item sent back in a condition where the item has been used, worn or damaged.
  • Customers will be responsible for shipping and handling charges to return for refund, (unless the return is due to damaged deliveries, incorrect supply or manufacturing fault, we will re-send the item to you free.of charge )
  • Please send us back the product packed up properly in an appropriate shipping box or satchel with its original packaging via post and retain proof of posting, as we are not responsible for any items you return that go missing or become damaged in transit.
  • – Your return should be packaged in a protective box / or satchel for shipping.
  • – Products returned with postage stickers on the original packaging will be considered worn and will not be refunded. Only apply your shipping label to your protective box / or satchel and NOT on the packaging.
  • Once the items have been received, we will undergo a quality review process and once cleared, you will receive refund directly to your original payment method / credit card.
  • We cannot refund gift wrapping, products that were purchased in conjunction with a promotion and were subsequently delivered with a Free Gift, must be returned with that Free Gift to receive a refund for the original item purchased exclude delivery charges. If the original item is returned without the Free Gift, the value of gift will be charged to the purchase via your original payment method / credit card.

Exchanges

If you want a different size or colour, or you want a different item, please place a new order, and return the item you don’t want for a refund.

In order to provide the most efficient service, we cannot provide exchanges for different colors, sizes or styles. We will issue a refund for eligible returned items.

Please allow 2 ~ 5 days for the processing of your return for refund once received. For refunds your issuing bank may take an additional billing cycle to apply the credit to your card.

Damaged Deliveries, Incorrect Supply or manufacturing fault

Where your purchases arrives within this category, please inform us immediately, we will refund you the full amount of your purchases + shipping costs you send your order back to us. (you can email / or include a copy of your postage receipt to us, for your postage refund).

All returns:

  • Please refer to Returns / Exchanges information above
  • will be subject to review and determined upon babiesplaytime.com’s inspection

if damaged or faults cannot be found, we may refuse to refund the product and/or any shipping cost but will we contact you and ask if you would like the product return to you.

You will be notified by email when your return is received. We will replace damaged / faulty goods as soon as possible, subject to availability; otherwise we will issue you a full refund on your purchase.

How to Return

  1. Within 30 days,
  2. login to your account, under “Completed Orders”, click on “Return items”, complete and submit your request,
  3. Send us back the product packed up properly in an appropriate shipping box or satchel with its original packaging via post with your invoice / packing slip.
  4. Your return should be packaged in a protective box / or satchel for shipping.
  5. Products returned with postage stickers on the original packaging will be considered worn and will not be refunded. Only apply your shipping label to your protective box / or satchel and NOT on the packaging.

Please address your returns to:

1851 Clousson Road Danbury, IA 51019

babiesplaytime.com online shopping site is not responsible for any taxes, duties, customs fees or shipping charges on any item being returned.

Exchange and return policies are subject to change without notice.

Should you have any questions regarding our Returns / Exchanges policy, please contact us at refund@babiesplaytime.com